FAQ
Your questions, answered plainly.
Can I keep my current number?
Yes. Simply switch on call forwarding to Beloga (always, when busy, when unanswered or outside opening hours). You can also get a new number.
When is the installation paid?
On the day of installation, in your business. You pay in one go or in instalments, as agreed on the order form: for example 3 × €500 for the Full installation, the first on the day of installation. The €199 monthly subscription starts at go-live, with no commitment.
What happens beyond 800 minutes?
Each additional minute costs €0.15. You're notified at 80% and 100% of your allowance, and you can follow your minutes and texts in the client area. Texts are capped at 100 a month (no overage).
How do I pay and cancel?
Monthly payment by card or SEPA direct debit. No commitment: cancellation takes effect at the end of the current month. 30-day money-back guarantee on the subscription: if you cancel within 30 days of go-live, we refund the amounts paid for the subscription. Installation fees are excluded (terms, art. 4.6 and 17.5).